Privacy Policy
How we collect, use, and protect your information
Last updated: June 2025
ALS Mortgage Solutions ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us as a client or prospective client.
We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or services, you consent to the practices described in this policy.
Information We Collect
We may collect the following types of personal information:
- •Identity and contact details (name, address, email, phone number)
- •Financial information required for mortgage applications and assessments
- •Employment and income details
- •Identification documents as required by law
- •Website usage data, cookies, and analytics information
- •Communications you send to us via forms, email, or phone
How We Use Your Information
We use your personal information to:
- •Assess and process mortgage and finance applications
- •Provide advice and broker services tailored to your needs
- •Communicate with you about your application and our services
- •Comply with legal and regulatory obligations
- •Improve our website, services, and customer experience
- •Send relevant updates where you have opted in to receive them
Disclosure to Third Parties
We may share your information with lenders, valuers, solicitors, credit reporting bodies, and other parties involved in your finance application, only as necessary to provide our services. We do not sell your personal information to third parties for marketing purposes.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
Your Rights
You may request access to, correction of, or deletion of your personal information, subject to legal requirements. To exercise these rights or make a privacy complaint, contact us using the details below.
Contact Us
For privacy enquiries or complaints, contact ALS Mortgage Solutions at info@alsmortgagesolutions.com.au or 03 9087 7719, Level 1, 123 Collins Street, Melbourne VIC 3000.
This policy may be updated from time to time. Please review this page periodically for changes.